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“Business as Usual” Marketing Fails Another Innovative Product: Titanium Coated Sewing Needles
Detail of maquette for larger work.
Product innovation is the lifeblood of consumer hardgoods companies. And I’ve spent my career using communication to get maximum business impact for innovative products.
So when I hear of an innovation that underperforms in the market because it’s misunderstood my ears always prick up — like when my wife told me about titanium needles for her sewing machine.
Latest TiVO Results Illustrate the Impact of Communication Failure
TiVO never told potential consumers their value so far too many boxes sat on retail shelves.
TiVO finances offer a superb example of how early communication failure dooms a new product. Remember, you rarely get a decent second chance. And even if you do, your stumble at the beginning may open the door for rivals to muddy the waters.
And that’s where their failure started. TiVO’s first communication was based around the concept of “pause and rewind live TV” and similar VCR related ideas. As a proud TiVO owner, those ideas are miles away from the real reasons we love our TiVO’s – it reflects a minuscule part of why TiVO matters. Even worse, in advertising it sounds, frankly, quite silly and unimportant. It created a strong fear of meaningless gadgetry rather than a useful perception about the value the TiVO delivers. Read more…
Key to New Product Success: Avoid “Death by Brand Advertising”
Brand Advertising is Often the Wrong Choice for New Products
Unfortunately, the ad/creative business is obsessed with brand advertising. And, sadly, choosing brand advertising for new products is a leading cause of Shelf Potato-dom. (With the term “brand advertising”, I refer to advertising that spends the bulk of time and energy building brand connections – often by saying either “this brand understand you” or “our brand’s cool will rub off on you if you buy our products”.) Read more…
Even Cars Can Be Shelf Potatoes. Consider Volkswagon’s Eurovan
Eurovan vacation in Eastern Washington
The Eurovan excites passion among those who own them or would like to own them. We Eurovan owners wave to each other on the road and stop to talk in the parking lot. I’ve even had an owner leave me a note asking me to help him find a roof rack setup like the one on ours. BUT, in 2003 VW cancelled the product in the US.
And that leads us to today’s installment of ShelfPotato Diaries. Why did a car that excites this passion eventually fail? It seems their rationale for cancellation included two primary reasons: Read more…
Eight (8) Reasons Products Sit on the Retail Shelf
Grills like this were on the shelf for nearly 20 years before communication made a breakthrough
Grills nearly identical to George Foreman’s lingered on store shelves for nearly 20 years. Then, the Foreman infomercial blew the doors off driving over $100M in sales in two years. And we learned that while the Grill delivered tremendous value to consumers, no one had known of those benefits or believed it would deliver them.
Not all Shelf Potatoes have potential like the Foreman Grill. Some sit on the shelf because they should. Contributor Ben Smith has noted that the Microsoft Kin was released with massive communication, failed to show unique value, then lingered on the shelf only to be cancelled leaving a black spot on Microsoft’s reputation. Read more…
Suggest Your Shelf Potatoes
This blog is dedicated to the retail challenge we call the Shelf Potato. And, to the opportunity reflected in shelf potatoes.
Because marketing experience shows that products don’t necessarily languish on the shelves because they’re bad products. Quite often they lack the communication support needed to connect consumers with the reasons they should care about the product.
So use the comment space below to post your shelf potato stories and let’s discuss this serious challenge to retail success.
Copyright 2010 – Doug Garnett
The Shelf Potato 